FedEx is the exclusive ground shipping provider for domestic orders. International orders are shipped via FedEx Priority. Additionally, free shipping is available on orders over $50 within the lower 48 states (Alaska, Hawaii, U.S. Virgin Islands & Puerto Rico are not included).
A tracking number will be sent to the email address provided at the time of shipment. You can use that tracking number on the FedEx website to monitor your delivery. Also note that there is a lead time of 3–5 business days for processing and packing prior to shipment.
Based on the available policy information, there are no returns once a product is opened. If you wish to return any unopened product, you need to call the billing department at (805) 384-0473. The site does not explicitly mention a separate exchange program — for specifics on exchanges, it would be best to contact HBNO directly via their “Contact Us” page.
The price charged for a product will be set out in your order confirmation email, and all taxes and charges will be itemized in your shopping cart and in your order confirmation email. So once you complete the checkout, you should receive a confirmation email — that's your indicator that the order has gone through.
Shipping fees are $4.90, but orders over $50 qualify for free shipping within the lower 48 states (Alaska, Hawaii, U.S. Virgin Islands & Puerto Rico not included). For international orders, shipping costs would depend on the destination — you'd need to contact HBNO directly for a quote.
Based on the payment icons displayed in the site's footer, HBNO accepts the following methods: American Express, Apple Pay, Bancontact, Diners Club, Discover, Google Pay, iDEAL, Mastercard, PayPal, Shop Pay, and Visa.
HBNO's website does not explicitly state a cancellation policy on the pages available. Based on their terms, HBNO reserves the right to require additional information before processing any order, and if an order appears fraudulent, they reserve the right to cancel it. For customer-initiated cancellations, it's best to contact them as soon as possible through their “Contact Us” page, since orders begin processing within 3–5 business days.
No, cash on delivery does not appear to be available. HBNO accepts U.S. issued credit and debit cards, and credit card orders can be placed online over their TLSv2.0 protocol encryption. All accepted payment methods are digital/card-based, with no mention of a COD option anywhere on the site.
Yes, buying on HBNO is safe. Credit card orders can be placed online over their TLSv2.0 protocol encryption, which is a secure standard that protects your payment details during checkout. Additionally, they accept trusted payment methods like PayPal, Apple Pay, Google Pay, Shop Pay, and major credit cards — all of which offer their own buyer protection layers.
Yes, HBNO does ship internationally. International orders are shipped via FedEx Priority, and a tracking number will be sent to the email provided at the time of shipment. If you have specific delivery requirements, you can contact them to arrange a shipping option tailored to your needs.