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TECHNICAL SUPPORT
FREQUENTLY ASKED QUESTIONS
Which locations does HBNO ship to?
For bulk and wholesale orders, HBNO ships FCL (Full Container Load) and LCL (Less than Container Load) to businesses in over 100 countries worldwide from its California (Chico) manufacturing hub. Standard-volume orders ship within the lower 48 U.S. states only, excluding Alaska, Hawaii, U.S. territories, and other international destinations.
Does HBNO offer free shipping for business orders?
Yes. Business accounts ordering $100 or more within the continental U.S. qualify for free shipping. For larger bulk or wholesale volumes, contact our trade team for a custom freight quote.
Is product covered if damaged in transit?
For orders qualifying for free shipping ($100+), HBNO replaces product damaged in transit - added assurance for businesses relying on consistent supply. This protection does not extend to orders under $100.
Who is responsible for the shipment once it leaves HBNO's facility?
Title and risk of loss transfer to your business upon shipment. HBNO is not liable for delays, damage, or loss after the order leaves our facility - we recommend coordinating with your receiving/logistics team accordingly.
Who do I contact for logistics or freight questions?
Reach our trade and logistics team via the Help & FAQs page, by phone at +1 530 399 3782, or by email at info@hbno.com to discuss freight options, lead times, or custom shipping arrangements for your business.
Who is responsible for customs duties, import taxes, or clearance delays on international wholesale orders?
HBNO's published shipping policy states that title and risk of loss transfer to the customer upon shipment, but does not specify who covers customs duties or import taxes.