Refund and return
HBNO® Bulk will accept returns of unopened products for a refund of the purchase price, less original shipping and handling charges, provided:
- The return is initiated within 30 days of delivery.
- The product is in original condition and packaging.
- You obtain a Return Merchandise Authorization (RMA) number by calling (530) 399-3782 prior to return.
No returns of any kind will be accepted without an RMA. - Return Shipping: Customers are responsible for return shipping and assume all associated risks. We strongly recommend using a trackable service with insurance and proof of delivery.
- Refund Method & Timeframe: approximately 10 business days after we receive your return. Refunds will be credited to the original payment method used for purchase.
- Non-Returnable Products: HBNO® offers no refunds on any products marked as non-returnable on the site.
- Nonconforming Goods / Opened Products:
If a product has been opened, it may only be returned if it is determined to be nonconforming. - Customers must inspect all products upon delivery and report any defects in writing within 5 days of the inspection period ending. Upon confirmation, HBNO® will, at its discretion, either:
1. Replace the nonconforming product with a conforming one, or
2. Issue a full refund, including the cost of return shipping to HBNO’s facility or as instructed in writing.
For return-related inquiries, please reach out via our Help & FAQs page or call (530) 399-3782
TECHNICAL SUPPORT
FREQUENTLY ASKED QUESTIONS
What is the return window for business/wholesale orders?
Return or exchange requests must be submitted within 30 days of the original purchase date, for both standard and bulk trade orders.
Can my business return a product once it has been opened?
No. Once a product is opened it is not eligible for return, whether ordered at retail or bulk volume - this protects product integrity and traceability across the supply chain.
How does my business initiate a return for an unopened product?
Contact the HBNO billing/account team directly at (530) 399-3782 to arrange a return for an unopened product.
Who is liable if a returned shipment is lost or stolen?
HBNO is not responsible for lost or stolen return shipments. Businesses are advised to use a trackable, delivery-confirmed shipping method, especially for higher-value bulk returns.
How are billing disputes or incorrect charges handled?
HBNO asks business customers to contact their account team directly to resolve any billing discrepancy or suspected fraudulent charge rather than filing a chargeback. Unnecessary chargebacks are treated as theft and may be prosecuted, which protects the trade relationship on both sides.
Who do I contact about a return, refund, or account billing issue?
Reach HBNO's trade/billing team at (530) 399-3782, info@hbno.com, or 2644 Hegan Lane, Chico, CA 95928.