Shipping Information
HBNO® Bulk offers free shipping on orders of $100 or more
within the lower 48 United States (excluding Alaska, Hawaii, U.S. territories, and international shipments and subject to change at HBNO’s discretion without advance notice)
For orders with free shipping, HBNO® shall replace products of such orders that are damaged while in transit. This policy does not apply to orders under $100, which do not qualify for free shipping.
- Processing & Carrier Choice: Orders are processed Monday through Friday. Shipping carrier selection is at HBNO’s discretion.
- Risk of Loss: Title and risk of loss transfer to the customer upon shipment. HBNO is not responsible for delays, damage, or loss once the order has left our facility.
- Proof of Delivery: Delivery confirmation provided by the carrier is deemed sufficient proof of delivery, even without a signature.
If you have questions about your shipment, please reach out via our Help & FAQs Page
TECHNICAL SUPPORT
FREQUENTLY ASKED QUESTIONS
Which locations does HBNO ship to?
For bulk and wholesale orders, HBNO ships FCL (Full Container Load) and LCL (Less than Container Load) to businesses in over 100 countries worldwide from its California (Chico) manufacturing hub. Standard-volume orders ship within the lower 48 U.S. states only, excluding Alaska, Hawaii, U.S. territories, and other international destinations.
Does HBNO offer free shipping for business orders?
Yes. Business accounts ordering $100 or more within the continental U.S. qualify for free shipping. For larger bulk or wholesale volumes, contact our trade team for a custom freight quote.
What bulk/container shipping options are available for high-volume orders?
HBNO supports 55-gallon drums, IBC totes (up to 900kg capacity), and FCL/LCL container shipping built for manufacturers and distributors. Orders of 180kg or more qualify for a custom freight quote from our trade team.
Is product covered if damaged in transit?
For orders qualifying for free shipping ($100+), HBNO replaces product damaged in transit - added assurance for businesses relying on consistent supply. This protection does not extend to orders under $100.
Who is responsible for the shipment once it leaves HBNO's facility?
Title and risk of loss transfer to your business upon shipment. HBNO is not liable for delays, damage, or loss after the order leaves our facility - we recommend coordinating with your receiving/logistics team accordingly.
What is the standard processing/lead time before my order ships?
Orders are processed Monday through Friday, with carrier selection at HBNO's discretion. For bulk/wholesale volumes, confirm expected lead times with your trade contact when requesting a freight quote.